Help & FAQ

Resume Guide is a phone-first app for building, tailoring, and sharing professional resumes and cover letters. It also includes practice tools (the Mock Interview Coach and the Career Toolkit) and a full recruiting workspace called Screen & Interview, so recruiters and hiring managers can screen candidates, run a hiring pipeline, and prepare interviews from the same app.

Everything works directly on your phone: no separate desktop install and no exports required. When you do need a file, you can download polished PDF or Word documents to submit or print.

• Home: your dashboard, with live counters and six action cards (Create Resume from Scratch, Optimize for a Job, Screen & Interview Assistant, Create Cover Letter, Enhance Your Existing Resume, Career Toolkit).
• Resumes: every resume you have created, optimized, or uploaded.
• Letters: your saved cover letters.
• Templates: the template gallery, including favorites and premium designs.
• More: account details, plans and pricing, saved job descriptions, past match results, interview sessions, the Recycle Bin, your Career Toolkit history, appearance settings, help, legal, and sign out.

1. On the Home screen, tap Create Resume from Scratch.
2. Work through the six guided steps: name and contact, target job and tone, work history, skills, education and certifications, projects and achievements. Only a few fields are required, and you can edit everything later.
3. Tap Finish on the last step. Generation usually takes 15 to 30 seconds, then you land on the resume preview showing your first complete draft.

From the preview you can swipe between templates, tap Edit to change any section, run Optimize for a specific job, or download the resume.

Tip: even simple input like "IT" or "helped customers" works. Resume Guide expands short phrases into polished, professional bullet points.

Yes. Tap Enhance Your Existing Resume on the Home screen and upload a PDF, DOCX, or TXT file up to 5 MB. Resume Guide reads the text, rewrites it with stronger, clearer wording, and saves the result to My Resumes where you can edit and download it.

Enhancing uses 1 resume credit, and the credit is only charged after your resume has been successfully enhanced. Simply uploading a file (for example as the starting point for Optimize or a cover letter) is free; credits are only spent when you generate something.

Yes. A 5-step Quick Tour runs automatically the first time you open the app with a new account, and a short walkthrough opens the first time you use Create Resume. You can replay both any time from More → Help: "Replay the Quick Tour" and "Replay the Create Resume tutorial." The Screen & Interview workspace has its own welcome tour, replayable from the workspace's More tab.

After an update, a "What's new" sheet appears once to show what changed in that version.

Yes, if you signed up with an email address and password. We send a verification link, and the app checks automatically every few seconds until you have tapped it. Google sign-ins are already verified and skip this step.

• It can take a minute or two. Check your spam or junk folder.
• On the verification screen, tap Resend verification email.
• Make sure the email you signed up with is spelled correctly.
• If you signed up with Google, you don't need to verify. Sign in with the Google button.

On the sign-in screen, enter your email and tap Forgot password?. We'll send a reset link to your inbox. This is also the way to change your password if you know the old one but want a new one.

• Make sure you're signed in to a Google account on the device (Settings → Accounts).
• Try the email/password flow as an alternative.
• Update Google Play services from the Play Store.
• Restart the phone and retry.

Tap your profile picture at the top right of the Home screen, then tap the small camera icon next to your photo. Choose a photo from your gallery, or remove it to fall back to your Google photo or your initial.

A custom photo is stored on your device only. It is not uploaded to our servers and won't follow you to a different phone.

Not from inside the app yet. If you need to move your account to a different email address, contact support@resumeguide.ai and we'll help.

Go to More → Account → Delete my account. You'll re-enter your password (or sign in with Google once more) to confirm it's really you, then confirm the deletion.

Deletion is immediate and permanent: your profile, every resume, cover letter, and saved job description, Screen & Interview candidates, favorites, owned premium templates, remaining credits, and purchase history are all removed. This cannot be undone, and unused credits are not refunded.

Resume Guide is pay-as-you-go. Each credit unlocks one action:

• Resume credit: create a resume from scratch, enhance an uploaded resume, or run Optimize for a Job.
• Cover letter credit: generate one cover letter.
• Revision credit: one Resume Assistant / Smart Modify change, or one keyword "Apply" on a match result.
• Screening credit: score one candidate in Screen & Interview (the candidate's interview guide is included).

A credit is only consumed when the action succeeds. Failed or interrupted generations don't charge you. Packs are cheaper per credit than singles; see More → Plans & Pricing for the full catalog.

New accounts get 2 free resume previews from Create Resume from Scratch (lifetime, per account). A preview shows your complete generated resume in the app with a small "Preview" watermark, and you can browse every template with it. Previews can't be downloaded.

Also free, always: browsing templates, editing your resume text and design, organizing your lists, saving job descriptions, and the first Mock Interview preview question for each resume + job pair.

Cover letters, Optimize, revisions, and candidate screenings always need a credit. Screen & Interview has no free screenings.

Resume packs are one-time purchases. Every resume in a pack includes 1 revision and 1 cover letter, plus access to all 16 standard templates. Reference USD prices (Google Play shows your local currency at checkout):

• Single Resume: $4.99 for 1 resume.
• Starter Pack: $12.99 for 3 resumes.
• Value Pack: $19.99 for 5 resumes.
• Pro Pack: $32.99 for 10 resumes.
• Team Pack: $49.99 for 20 resumes.

Extras: a single Cover Letter is $2.99, an Extra Revision is $0.99, a Premium Template is $0.99 (yours forever), and the Mock Interview Coach is $2.99 per unlock. Career Toolkit tools are $0.99 or $1.99 for 3 generations each. Screen & Interview has its own packs; see the Screen & Interview section below.

Pack credits expire 4 months after purchase. You can see each purchase's own expiry date and remaining credits under More → Account details → Active purchases, and the app reminds you with a notification 14 days, 3 days, and 1 day before a pack expires.

Some things never expire: premium templates you bought, Mock Interview unlocks and question packs, and Career Toolkit generations. The HR Enterprise subscription doesn't bank credits; its monthly screening allowance resets each billing month.

Google Play purchases usually appear within a few seconds. If they don't:

• Pull down to refresh on the Account details screen.
• Force-close and reopen the app. The app also automatically retries any purchase that hasn't been credited yet.
• Open More → Plans & Pricing and tap Restore.
• If it's still missing after 5 minutes, send us feedback (More → Help → Send feedback) with the date and time of purchase.

Open More → Plans & Pricing and tap Restore. This re-checks every purchase you've made with Google Play and re-grants credits and templates automatically. Make sure you're signed in to the same Resume Guide account and the same Google account that made the original purchase.

All payments go through Google Play, and refund requests are handled by Google directly: open the Play Store app → profile menu → Payments & subscriptions → Budget & history → tap the order → Request a refund.

If Google issues a refund, the matching items are reversed in the app automatically: remaining credits from that purchase are removed, and unlocked items from it (for example a premium template or a Mock Interview pack) are revoked. Credits you already spent can't be restored.

Screening credits can belong to a team wallet that everyone on the team shares. Team Owners and Admins can buy packs for the team, and you can transfer your own screening credits into the team from HR Plans & Pricing. Screening a team candidate always spends the team wallet; if the wallet is empty, the action stops and asks for a top-up rather than silently spending anyone's personal credits. Candidates in your personal workspace spend your personal credits. If a team is deleted, its remaining wallet credits return to the Owner's personal balance.

Create Resume from Scratch walks you through guided questions and drafts a polished resume from your answers. It's great when you're starting fresh.

Optimize for a Job takes an existing resume and rewrites it to match a specific job description: sharper keywords, better wording, and a before/after match score. Each uses 1 resume credit.

Only the essentials: your full name and email (step 1), a target job title (step 2), at least one work history entry with a job title and company (step 3), and at least one skill (step 4). Education, certifications, projects, and achievements are optional. 5 to 10 relevant skills works best.

No. If you leave Create Resume with unsaved answers, the app asks whether to Save as draft. The draft is restored the next time you open Create Resume on the same device. It's cleared once you generate the resume, or if you sign in with a different account.

Tap Edit on any resume preview to open the full editor. You can change every section directly: header and contact details, summary, experience bullets, skills, education, certifications, and projects. Editing is free and uses no credits.

The editor autosaves and shows its status at the top ("Saving…", "Unsaved changes", or "Saved" with the time). On the design-focused templates you also get Design tools: 8 accent colors, a choice of heading fonts, a profile photo toggle, and per-section show/hide.

On the resume preview screen, the Assistant suggests targeted improvements for your specific resume, with one-tap chips like "Strengthen summary," "Quantify achievements," or "Sharpen bullets." You can also type your own request in plain English. Each applied change uses 1 revision credit.

Smart Modify rewrites any part of a resume from a single instruction in plain English. Examples:

• "Tighten the summary to two sentences."
• "Add a bullet about leading a 5-person team."
• "Remove the Hobbies section."
• "Use stronger verbs throughout."

Each Smart Modify uses 1 revision credit. If you ask something that isn't actually an edit (for example a general question), nothing is charged. Every resume from a pack includes 1 revision, and extra revisions are $0.99.

Resumes created on the free tier are previews: the full resume is generated and shown in the app with a small "Preview" watermark, but it can't be downloaded. New accounts get 2 free previews.

To turn a preview into a full resume, open it and tap Unlock Full on the preview banner. Unlocking spends 1 resume credit, regenerates that same resume at full quality, removes the watermark, and enables clean PDF/Word downloads. Buying a pack does not automatically convert older previews; the unlock is per resume.

Resume Guide's text generation is impressive but imperfect. It occasionally invents facts, mixes up dates, or uses awkward phrasing. Always read every line of generated content before sending it to a real employer.

Tap Report inaccurate Resume Guide output on any generated screen to flag bad output. We review every report.

1. On the Home screen, tap Optimize for a Job.
2. Step 1: pick your resume. Paste the text, upload a PDF/DOCX/TXT file (up to 5 MB), or choose one from your library.
3. Step 2: add the job. Enter the job title and paste the description (at least 50 characters), or pick a saved job description.
4. Step 3: tap Start optimization. Resume Guide scores the original, rewrites it to highlight matching skills and experience, then re-scores the rewrite. It takes about 30 to 60 seconds and uses 1 resume credit.

The optimized version is saved as a new resume, so your original stays intact. Run Optimize for every role you apply to.

Yes. Optimization runs on our servers, so it keeps going even if you leave the screen or close the app. Tap Run in background and you'll get a notification when it's ready; the result also appears in More → My Optimization Results. Creating, enhancing, and screening jobs work the same way.

You can try, but most big job boards and applicant tracking systems (LinkedIn, Indeed, Glassdoor, ZipRecruiter, Monster, Workday, Taleo, iCIMS, SAP SuccessFactors) block automated reading of their pages. If the URL can't be read, copy the posting text and use Paste text instead. Job descriptions can be up to 20,000 characters.

Match scores use the same color scale everywhere in the app:

• Green (75-100), STRONG. Solid match, likely to reach a human reviewer.
• Orange (50-74), AVERAGE. Competitive, but has gaps to close.
• Red (0-49), NEEDS WORK. Won't reliably pass ATS screening for this role.

Match scores are estimates. Every employer reads a resume differently, so treat the score as guidance, not a guarantee.

Tap a chip in "Keywords now matched" or "Still missing" to queue it as a change; each flipped chip gets a small "queued" badge. When you tap Apply, the resume is rewritten to incorporate your changes and re-scored against the same job description, and the gauges, breakdown bars, and recommendations refresh with the new numbers.

Each Apply uses 1 revision credit.

• More → My Optimization Results: a searchable list of every past run, with sorting and a score filter.
• My Resumes: open an optimized resume → menu → View match results.
• Optimize for a Job: your past optimizations appear at the top of Step 1.

Deleting a match result does not delete the optimized resume itself, and deleting a job description keeps the score snapshots from past runs.

Yes. On any Match Results screen (live or saved) use Print report or Share report. Both produce a clean one-page Match Report PDF with the before/after scores, matched and missing keywords, strengths, and recommendations.

It usually does. Each refinement pass includes the prior score, missing keywords, and gaps so Resume Guide pushes harder than the last attempt. If the new score doesn't beat the prior one and it's below 95, the system automatically retries once with a more aggressive rewrite and keeps whichever attempt scored higher.

If a resume is already at 95+ for that JD, additional rewrites may only produce small changes. That's expected.

Resume Guide includes 19 templates: 16 standard designs plus 3 premium designs (Bennett, Beacon, and Ember, $0.99 each). They're organized into four styles: Professional, Classic, Modern, and Minimal. Switching templates never changes your content, only the visual design.

Use the tabs in the Templates gallery (All / Free / Paid / Buy / Favorites) and the style filters to browse, and tap the star on any template to add it to your Favorites.

Open the resume and swipe left or right on the preview to flip through your enabled templates. Tap Browse Templates in the preview menu to choose which templates are in that resume's swipe deck (up to 4 at a time). Switching is free and unlimited.

Open the Templates tab, tap Buy at the top, pick the template you want, and confirm the $0.99 purchase. Purchased templates are unlocked on your account permanently; they never expire, and Restore purchases brings them back on a new phone.

The single-column Minimal templates (Lumen, Quill, Marlow, and Plume) export as both PDF and Word (.docx). The visually-rich designs are PDF-only, because Word can't reproduce their layouts exactly.

1. Tap Create Cover Letter on the Home screen.
2. Resume: pick one from your library, upload a PDF/DOCX/TXT file (up to 5 MB), or paste the text. Importing here is free.
3. Job: pick a saved job description, paste one (job title required, at least 50 characters), or upload a file.
4. Confirm: review the pairing and your credit balance, then tap Generate cover letter. It usually takes 10 to 20 seconds and uses 1 cover-letter credit.

The finished letter is saved to the Letters tab, where you can view it, copy the text, or share it.

No, every generated cover letter uses 1 cover-letter credit. Each resume in a resume pack includes one cover letter, and you can buy a standalone cover letter for $2.99 right from the Confirm step if you're out.

Open the letter and use Copy to put the full text on your clipboard (ready to paste into an email or application form) or Share to send the text to any app. Cover letters are delivered as text rather than as PDF files, since most applications ask you to paste them.

Yes. On the Letters tab you can search, sort (newest, oldest, or by name), and long-press any letter to rename it. Deleting a letter moves it to the Recycle Bin for 30 days.

A private, scored interview practice session tailored to one specific resume + job description pair. Resume Guide writes questions that fit your background and the role, you answer them in your own words, and every answer is scored with feedback: strengths, gaps, and what a stronger answer would cover.

You'll find the Practice this interview card on any Optimize result screen, and a shortcut after generating a cover letter. Past sessions live in More → My Interview Sessions.

Before paying, tap Try free question to see one sample interview question for that exact role, plus what a strong answer covers. You get one free preview per resume + job pair; after that, unlock the full coach for $2.99.

One unlock costs $2.99 and is tied to a specific resume + job description pair. Each unlock gives you:

• 10 tailored questions generated for your exact role (you can choose 7, 8, 9, or 10, plus the question mix and difficulty, before the questions are generated).
• 4 attempts at the full interview, always on the same questions so you can compare runs.
• One Resume Guide-Assisted Attempt per pack (optional; see below).

After your 4 attempts, you can buy a fresh 10-question pack for another $2.99. New packs always have 100% different questions, another 4 attempts, and another assisted attempt. Mock Interview unlocks never expire.

All 4 attempts on a pack use the same questions so your runs are graded on the same material and can be compared fairly. The pickers lock the moment your pack's questions are generated. To change them, buy a fresh question pack; its pickers are editable before its questions are generated.

The moment you confirm and start, the attempt counts as 1 of your 4, even if you leave before finishing. Unfinished attempts are saved automatically; reopen them from More → My Interview Sessions to continue where you left off. An "Attempts left" badge stays visible while you practice.

An optional one-time mode (once per pack) where Resume Guide writes a strong sample answer for every question in your pack, grades them, and saves the finished attempt to your history. It's a fast way to see what excellent answers look like for your exact role.

• It counts as 1 of your 4 attempts.
• Only one assisted attempt per pack.
• Building it usually takes 1 to 2 minutes, and you can close the app; it finishes in the background and appears in My Interview Sessions.

Yes. Tap Need help? under the answer box for three options:

• Finish my thought: continues what you've typed, in your voice.
• Suggest a stronger version: rewrites your current text to be sharper and more specific.
• Give me a hint: a 1-2 sentence nudge on what a strong answer covers, without writing it for you.

Help is free during an in-progress attempt. It doesn't use an attempt or a credit.

Real interview answers usually run 2 to 4 sentences with a specific example. The app requires at least 5 words to submit and gently warns you below about 25 words. You can still submit; the warning is just a nudge. There's a hard cap of 250 words per answer.

An overall score out of 100, your top strengths, the gaps to work on, tips for next time, and every question with your answer and its per-question score. You can download or share the summary as a PDF, and completed sessions stay in My Interview Sessions so you can compare attempts.

Open More → My Interview Sessions. Long-press a session to rename it, or swipe to delete it (deleting a session can't be undone). Tap a completed session to see its summary, or an incomplete one to resume it.

A set of 23 quick-write tools for the career moments around the resume itself, organized in five groups:

• Job-change paperwork: resignation letter, counter-offer reply, acceptance letter, reference request.
• Outreach: cold outreach to a company, recruiter LinkedIn DM, coffee chat invite, LinkedIn new-role announcement.
• Workplace moves: promotion request memo, salary increase letter, pushing back on a deadline, apology email, flexible work request, sabbatical request.
• Interview answers: "Tell me about yourself," weakness answer, why this company, why hire you, salary expectations, why you're leaving.
• Follow-ups: withdrawing an application, thank-you note after an interview, follow-up when there's no reply.

Open it from the Career Toolkit card on the Home screen. Each tool shows what it does, what you'll fill in, and an example before you buy anything.

Each tool is a small one-time purchase: $0.99 or $1.99 depending on the tool. A purchase gives you 3 generations of that tool, and they're valid forever. When you've used all 3, you can top up with another pack of 3 at the same price. Browsing tools and examples is free.

Every generation is saved to your history at More → My Career Toolkit. From the result screen (or the history) you can copy the text, share it, generate again, or swipe to delete an entry.

Go to More → Job Descriptions and tap the add button (or save one on the fly inside Optimize or Cover Letter). Give it a title, then paste the text (at least 50 characters) or upload a PDF/DOCX/TXT file up to 5 MB. Saved JDs can be reused across Optimize, cover letters, and the Mock Interview Coach.

Yes. Open a JD to read it, copy its text, or rename it. Deleting a JD moves it to the Recycle Bin for 30 days. Past optimization runs keep their score snapshots even if the JD is deleted.

By default My Resumes groups resumes into three sections: Created (built from the questionnaire), Optimized for a job, and Uploaded. Tap the view toggle in the top corner to switch to one combined list; your choice is remembered.

You can also search, sort (by date modified, date created, or name), select multiple resumes to delete at once, and pull down to refresh.

The same gestures work across your lists (resumes, letters, match results, interview sessions, job descriptions):

• Rename: long-press an item (or swipe right where available).
• Delete: swipe left, or use Select mode for several at once.

Deleted resumes, cover letters, job descriptions, and match results go to the Recycle Bin rather than vanishing immediately.

Open it from More → Recycle Bin. Items you delete land there for 30 days; each row shows what it is, when you deleted it, and how long until it auto-deletes. Swipe right (or use the menu) to Restore, swipe left to Delete permanently, or use Empty bin to clear everything at once. After 30 days items are permanently removed automatically.

Screen & Interview candidates and jobs use the same bin, shared with your team.

The app keeps a local copy of your lists, shows it immediately, and refreshes quietly from the server in the background. If you're fully offline you can still browse what was last loaded; anything that generates new content needs a connection.

• Task finished: when a background job completes (resume created, optimization done, resume imported, preview unlocked, Smart Modify applied, candidate screened, assisted interview ready). Tapping the notification opens the result.
• Interview reminders (Screen & Interview): before scheduled interviews, at the times you pick (5, 15, or 30 minutes, 1 hour, or 1 day before).
• Credit expiry reminders: 14 days, 3 days, and 1 day before a credit pack expires.

Reminders are scheduled on your device for free. There's also a bell on the Home screen with your recent in-app notifications.

No. The app asks for permission once and works fine without it; results still appear in your saved lists, you just won't get a ping when they're ready. You can change your choice any time in Android's Settings → Apps → Resume Guide → Notifications.

A full recruiting workspace built into Resume Guide. Open it from the Screen & Interview Assistant card on the Home screen. It has its own five tabs:

• Dashboard: open jobs, candidates, average fit, who needs review, today's interviews, and quick actions.
• Jobs: post roles (or save drafts), close and reopen them.
• Pipeline: a drag-and-drop board with the stages Applied, Screening, Interview, Final round, Offer, Hired, and Rejected.
• Candidates: add candidates, score them against a job, and manage their profiles.
• More: interviews, team and access, activity log, HR plans and pricing, Recycle Bin, and a dedicated Help & FAQ.

A welcome tour runs the first time you open the workspace, and the workspace has its own in-depth Help & FAQ under its More tab.

Tap Add candidate, then upload the resume (PDF, DOCX, or TXT, up to 5 MB) or paste the text. The app reads the candidate's name and role automatically; you can type them if needed. Assign the candidate to one of your jobs and tap Score.

Scoring uses 1 screening credit and returns a fit score from 0 to 100, a Strong / Average / Weak rating, key strengths, gaps, and a recommended next step. Scoring runs in the background, so you can keep working; you'll get a notification when it's done. If scoring fails, no credit is charged.

Only upload resumes you have permission to process. Candidate data stays in your workspace.

No. Scores are AI estimates of how well the resume text matches the job description, designed to help you prioritize which CVs to read first. They can't verify claims, and they're less reliable for unusual career paths or unusual layouts. Resume Guide does not analyze protected-class attributes (age, gender, race, religion, disability, nationality, and so on), every score carries a fair-hiring reminder, and a human should make every hiring decision. If a score looks wrong, use Report AI mistake.

For any scored candidate you can generate a tailored interview document in two formats: a Personalized Interview Plan (timed sections, tailored questions with "listen for" cues, a scoring rubric, and green-light / red-flag criteria) or a Question Bank by Topic (12 to 18 questions across Experience, Technical, Communication, Teamwork, and Problem-Solving, tagged by difficulty).

The guide is included with the candidate's screening at no extra credit, comes in four print designs (Navy Classic, Bold Amber, Glass Mesh Brand, Minimal Teal), and downloads as PDF or Word. You can regenerate each format once more for free (2 generations per candidate per format). Generating a guide for a candidate you haven't scored uses 1 screening credit.

Schedule interviews from a candidate's profile or the workspace More tab: date, time, duration (15 to 90 minutes), type (phone, video, or in-person), interviewers from your team, location or link, and notes. The app checks your interviewers for double-bookings before saving, reminds you on your phone at the times you choose, and lists everything grouped by day. You can also record shared interviewer Feedback on each candidate: a 1-5 star rating, interview type, a hire recommendation, strengths, and concerns.

Invite teammates by email from More → Team & access. Everyone on a team shares the same jobs, candidates, interviews, activity log, Recycle Bin, and screening credits, with changes syncing live. Roles: Owner (everything, including billing), Admin (manage the team and all data), Recruiter (manage candidates, jobs, and interviews), Hiring Manager (review shared candidates, move them along, leave feedback), and Viewer (read-only, plus feedback). Hiring Managers and Viewers only see the jobs and candidates you explicitly share with them. You can belong to several teams, switch your active workspace any time, and own up to 10 teams.

Screening is pay-per-candidate; there are no free screenings. 1 credit = 1 candidate: the screening plus that candidate's interview guide. A Single Screening is $4.99, and one-time packs bring the per-candidate price down (10, 25, 100, or 300 screenings). For high volume there's HR Enterprise, an auto-renewing monthly subscription with 500 screenings per month (the allowance resets each billing month and doesn't roll over). Pack credits are valid for 4 months. Everything else in the workspace (jobs, pipeline, interviews, notes, feedback, activity, exports) is free.

Current prices are in the workspace under More → HR Plans & Pricing; exports and reports are never watermarked.

Yes. Open a candidate and tap Export report to save or share a PDF or Word file (or print it). The report includes the profile, fit result, interview guide, and your notes.

A focus mode for recruiters, toggled in the workspace's More menu. When it's on, the app opens straight into Screen & Interview and hides the job-seeker features, and a small "HR Mode" chip shows on the dashboard. Turn it off the same way to bring the full app back.

On the resume preview screen, tap the download button at the bottom. You can:

• Copy the plain text to your clipboard, or share it to any app.
• Save or share a PDF (works with every template).
• Save or share a Word (.docx) file (Minimal single-column templates: Lumen, Quill, Marlow, Plume).
• Print through Android's native print dialog.

Free-tier previews can't be downloaded; unlock the full resume with a credit first (see "What is preview mode?" under Building your resume). Paid resumes download clean, with no watermark.

• Match Reports: one-page PDF from any match result (print or share).
• Mock Interview summaries: PDF from the summary screen.
• Candidate reports (Screen & Interview): PDF or Word, plus print.
• Interview guides (Screen & Interview): PDF or Word in four designs.
• Cover letters and Career Toolkit documents: copy or share as text.

The on-screen preview is a fast snapshot. The downloaded PDF is rendered at full print resolution and is always crisp; pinch-zoom inside any preview to confirm.

Tap More → Appearance → Theme, then pick Dark. The whole app updates instantly, including these help pages. Pick System if you'd rather have it follow your phone's dark-mode setting automatically.

Yes. More → Help has "Replay the Quick Tour" (the 5-step intro new users see) and "Replay the Create Resume tutorial." The Screen & Interview welcome tour is replayable from the workspace's own More tab.

Your account data is stored in a managed database used by our application server (hosted on Render, a US-based cloud platform), and your documents and uploaded files are stored in Cloudflare R2 object storage, all encrypted in transit and protected at rest. We do not sell your data, and there are no ads in the app.

The full details are in our Privacy Policy (also available under More → Legal).

No. Resume Guide does not sell your data and does not share resumes with recruiters, advertisers, or any third party. The only outside services that touch your data are the ones that run the app: our hosting and database providers, our AI provider (used only when you tap a generate feature), Firebase for sign-in and notifications, Resend for transactional email, Cloudflare for security checks, and Google Play for purchases.

If you join a Screen & Interview team, the jobs, candidates, and interviews in that team's workspace are shared with your teammates according to their roles. Your personal resumes and letters are never part of a team workspace.

Generation features send only the relevant text (your resume, the JD, your change request, a candidate's resume) to our AI provider for processing. Under the provider's API terms, inputs are not used to train public models. Content is only sent when you actively use a generate feature.

• One item (resume, letter, JD, match result, candidate): swipe left on it in its list, or use Select mode. It goes to the Recycle Bin for 30 days, where you can restore it or delete it permanently right away.
• Everything: More → Account → Delete my account. Deletion is immediate and permanent.

Free accounts occasionally see a quick Cloudflare security check before a generation runs. It protects the service from bots and abuse. Complete the check and your request continues; paid activity doesn't normally see it.

You can browse the saved lists the app has already loaded, read these help pages and the legal documents, and your Create Resume draft is kept locally. Anything that generates content (Create, Optimize, letters, screenings, Mock Interview) needs an internet connection, because generation runs on our servers.

1. Force-close the app: swipe it away from recent apps, then re-open.
2. Make sure you're on the latest version: Play Store → Manage apps & device → Resume Guide → Update (if available).
3. Restart your phone.
4. If the issue persists, tap More → Help → Send feedback and describe what you were doing.

After a long idle period our backend can take 30 to 60 seconds to wake up, so the very first generation of the day sometimes takes longer than usual. Later requests are much faster. If something seems stuck, check the matching saved list; background jobs keep running and land there when done.

Free accounts get 2 resume previews; after that, generating needs a credit. Open More → Plans & Pricing to see the options; a one-time pack is the lowest-friction way to unlock more.

If you've already paid and still hit this message, tap Restore on the Pricing screen, then pull to refresh on Account details.

To keep the service reliable there's a short per-account limit on how many generations can start per minute. Wait a few seconds and try again; nothing is lost and nothing is charged.

This usually means the app build on your phone doesn't match what Google Play has on record. Make sure you installed Resume Guide from the Play Store (not by sideloading an APK). If you're part of a closed test, you also need to be on the latest test build; open the Play Store and check for updates.

Occasionally an old version can no longer be used safely (for example after a security or billing fix), and the app asks you to update before continuing. Tap Update on Google Play, install the update, then return. Your account and documents are safe throughout.

Smart Modify needs an internet connection and at least one revision credit. Check your balance under More → Plans & Pricing or Account details. If you have credits and a connection but it still fails, try again in a few seconds; the backend occasionally needs a moment to spin up after idle. Failed attempts are not charged.

Tap More → Help → Send feedback. Pick a category (Bug / Idea / Compliment / Other), describe what happened, and tap Send. We read every message. Your email, app version, and device OS are attached automatically so we can follow up and reproduce bugs; nothing else is included.