Terms of Service

Effective: September 24, 2026

These Terms of Service (“Terms”) govern your use of Resume Guide, including the Android app, the iPhone app, and the Resume Guide website at resumeguide.ai (together, the “App”), published by Zenawi (“we,” “us,” or “our”). The App includes both the job-seeker features (resumes, cover letters, interview practice, and the Career Toolkit) and the Screen & Interview recruiting workspace. By installing, signing in to, or otherwise using the App you agree to these Terms. If you do not agree, do not use the App.

1. Who can use the App

You must be at least 13 years old (or the minimum age of digital consent in your country, whichever is higher) to use the App. By using the App you confirm you meet that age requirement and that any information you provide about yourself is accurate.

2. Your account

You can sign in with an email address and password, with a Google account, or with Sign in with Apple (offered in the iPhone app and on the website). Accounts created with an email address and password are asked to verify that email address, and some features are not available until it is verified. You are responsible for keeping your sign-in credentials secure and for everything that happens under your account. Notify us at support@resumeguide.ai promptly if you believe your account has been compromised.

3. Your content

You retain ownership of the resumes, cover letters, job descriptions, candidate materials, and other content you create or upload (“Your Content”). You grant us a limited, worldwide, royalty-free licence to host, store, and process Your Content only as needed to operate the App and provide the features you use (for example, sending text to an AI service to generate a suggestion, or rendering a PDF for download). This licence ends when you delete the content or your account.

You confirm that Your Content does not infringe anyone else’s rights and that you have the right to upload it. We may remove content that violates these Terms. Please keep your own copies of important documents: the App lets you download resumes and reports at any time, and we recommend exporting anything you cannot afford to lose.

4. AI features and disclaimer

AI-generated content may contain errors, omissions, fabrications, or out-of-date information. Always review and verify every line before sending a resume or cover letter to a real employer. You are responsible for what you submit.

The App uses a third-party AI service to generate resume drafts and rewrites, match scores, cover letters, interview questions and feedback, candidate screening summaries, interview guides, and Career Toolkit documents. We do not guarantee that AI output is accurate, complete, suitable for any particular job, or free of bias. Match scores and fit scores are estimates; every employer reads a resume differently. AI features are provided “as is” and are tools to assist you, not a substitute for your own judgement.

To keep the service reliable and affordable for everyone, AI features are subject to fair-use protections such as per-account rate limits, regeneration caps on certain documents, security checks (for example a CAPTCHA for free accounts), and credit requirements. Attempting to bypass these protections is a violation of these Terms.

4a. Fair hiring and the Screen & Interview workspace

The Screen & Interview features (candidate analysis, job-fit scoring, interview-guide generation, and related reports) are decision-support tools only. They are not a substitute for a qualified human review of any candidate.

You agree that:

Resume Guide scores are estimates. Review with humans before hiring decisions. You will not use a Resume Guide fit score as the sole basis for hiring, rejecting, or advancing a candidate.
Resume Guide does not analyze protected-class attributes (such as age, gender, race, ethnicity, religion, disability, national origin, marital status, pregnancy, veteran status, sexual orientation, or gender identity), and you will not configure or use the App to do so.
You are responsible for candidate data. You will only upload resumes and candidate information that you have permission to process, and you will honor candidates’ requests about their data. If you use teams, you are responsible for who you invite and what access you grant them.
You are responsible for complying with all applicable employment, anti-discrimination, privacy, and AI-disclosure laws in the jurisdictions where you hire (including but not limited to Title VII, the ADA, the ADEA, NYC Local Law 144, the EU AI Act, and any state, provincial, or municipal equivalent).

4b. Reporting inaccurate Resume Guide output

Screens that show Resume Guide-generated content include a “Report inaccurate Resume Guide output” option. We review every report and use it to improve the product. Reporting an output does not by itself remove it from your account; you can also edit or delete the content yourself.

5. Purchases, credits, and subscriptions

The App offers optional one-time purchases and an auto-renewing subscription. In the Android app they are sold through Google Play, in the iPhone app through Apple’s App Store, and on the Resume Guide website (resumeguide.ai) through Stripe, which processes the payment. By purchasing, you agree to these Terms, and a purchase in the Android or iPhone app is also subject to that store’s own payment terms (Google Play’s terms, or Apple’s Media Services Terms and Conditions). Prices are shown at checkout (by Google Play and the App Store in your local currency) and may change over time. The current catalog is always shown in the Android and iPhone apps under More → Plans & Pricing and on the website’s Pricing page.

Credits and other digital items you buy:

are licensed to you for personal use within the App;
are not transferable to another account and have no cash value;
are consumed as you use the features they unlock (a credit is only consumed when the action succeeds);
may be revoked if a purchase is reversed or refunded.

Credit expiry. Credits from resume packs, Screen & Interview packs, single cover letters, and extra revisions bought in the Android app or on the Resume Guide website expire 4 months after purchase. Credits bought in the iPhone app do not expire. Unused, expired credits are not refunded. Some items never expire, wherever they were bought: purchased premium templates, Mock Interview unlocks and question packs, and Career Toolkit drafts.

Free previews. Each account includes one free preview from Create Resume (accounts created before this rule began keep the two free previews they were given), one free preview from Optimize for a Job, and one free Enhance report of what to fix each month. Free previews are used only while the account has no resume credits. A free preview is view-only: it shows most of your resume, and some lines of your work history stay hidden until you unlock it. Unlocking a preview uses one resume credit; the resume is then rewritten in full, and you can see every line, edit it, and download it. Until it is unlocked, a free preview cannot be edited or downloaded as a PDF or Word file and does not include the paid features. Older versions of the Android and iPhone apps show free previews with a watermark instead and do not include the free Optimize preview. Buying a pack does not unlock earlier previews by itself; you unlock each one you want with a credit.

Subscriptions. The HR Enterprise subscription renews monthly until you cancel it where you subscribed: in your Google Play subscription settings (Android app), in your Apple Account’s subscription settings (iPhone app), or from your Account page on the Resume Guide website, which opens Stripe’s billing page (website). Its monthly screening allowance resets at the start of each billing month and unused screenings do not roll over. Uninstalling the App does not cancel a subscription. Deleting your account cancels a subscription bought on the website; one bought in the Android or iPhone app keeps billing until you cancel it in that store, so cancel it there first.

Teams. Screening credits can be bought for, or transferred into, a team wallet that is shared with the members of that team. Team members may consume shared credits. Personal credits transferred to a team return to the team owner’s personal balance only if the team is deleted. The team owner is responsible for billing decisions on their team.

6. Refunds

Refunds for purchases made through Google Play are handled by Google Play under Google’s Refund Policy. Please request refunds through your Google Play account.

Refunds for purchases made in the iPhone app are handled by Apple. Please request them at reportaproblem.apple.com.

For purchases made on the Resume Guide website, payments are processed by Stripe and refunds are handled by us. To request one, email support@resumeguide.ai from the email address on your account within 14 days of purchase. Credits and items you have not used are refundable in full within that period. Credits that have already been used, and content that has already been generated for you, are not refundable, because the digital service was performed at your request. A website subscription can be cancelled at any time from your Account page; we do not refund partial billing months, and your access continues until the end of the period you have paid for. Any refund we give goes back to the original payment method; we do not issue cash refunds. Where the law of your country gives you additional rights, those rights are not affected by this section.

If a purchase is fully refunded or reversed (by Google Play, by Apple, or on the website, including a card dispute decided in the buyer’s favour), the matching items are reversed in the App: remaining credits from that purchase are removed (credits already spent cannot be restored), and unlocked items granted by that purchase (such as a premium template or a Mock Interview pack) are revoked.

7. Prohibited use

When using the App you agree NOT to:

impersonate another person or fabricate work history, credentials, or identity in a way intended to deceive an employer or recruiter in violation of applicable law;
upload content that is unlawful, defamatory, hateful, sexually explicit, infringing, or that contains malware;
upload another person’s resume or personal information without the permission or lawful basis to process it;
use the App to harass, stalk, dox, or discriminate against any person or protected group;
use the App to evaluate candidates in a way that violates anti-discrimination or employment law;
attempt to access another user’s account or data;
attempt to bypass credit checks, rate limits, CAPTCHA, or other technical protections;
reverse engineer, decompile, or attempt to extract the source code of the App, except where permitted by law;
use automated means (scraping, bots) to interact with the App;
resell, sublicense, or commercially redistribute App features without our written permission;
use the App to generate spam, mass-mailed cover letters, or similar abusive volume.

8. Intellectual property

The App itself, including its source code, designs, template layouts, written copy, logos, and trademarks, is owned by Zenawi or its licensors and is protected by copyright and other laws. These Terms do not transfer any of those rights to you. If you send us feedback or suggestions, you agree we may use them to improve the App without any obligation to you.

9. Suspension or termination

We may suspend or terminate your access to the App at any time if we reasonably believe you have violated these Terms, abused the AI features, attempted to defraud our billing, or put other users at risk. If we terminate your account for a violation, unused credits are not refunded. You may stop using the App at any time and delete your account in the Android or iPhone app under More → Account → Delete my account, on the website from your Account page (Delete my account), or by emailing us as described in our Privacy Policy. Deleting your account permanently removes your data and any unused personal credits. Credits you bought for or moved into a team wallet stay with that team.

10. Service availability and changes

We are constantly improving the App, and features may be added, changed, or removed over time. We may require you to update to a newer version of the App to keep using it, for example for security or compatibility reasons. We do not guarantee that the App will be uninterrupted or error-free, and generation features depend on third-party services that can occasionally be slow or unavailable. Credits are not consumed by failed generations.

11. Disclaimers

The App is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the App will be uninterrupted or error-free. We do not warrant that using the App will help you get a job, that any candidate you hire will perform in any particular way, or that AI-generated content is accurate.

12. Limitation of liability

To the maximum extent permitted by law, Zenawi and its contributors are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising from or related to your use of the App, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim relating to the App is limited to the greater of (a) the amount you paid us for the App in the twelve months before the claim, or (b) US $20.

13. Indemnification

You agree to defend, indemnify, and hold harmless Zenawi from any claim, loss, liability, or expense (including reasonable legal fees) arising from your violation of these Terms, your misuse of the App, your hiring decisions, or your violation of anyone else’s rights, including a candidate’s privacy or employment rights.

14. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-law principles. You and we agree that any dispute arising out of or relating to the App or these Terms will be brought exclusively in the state or federal courts located in King County, Washington, and we both consent to the personal jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Effective” date at the top of this page and, for material changes, notify you inside the App. Continued use of the App after a change means you accept the updated Terms.

16. Contact

Questions about these Terms? Email us at support@resumeguide.ai.