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Delete your Resume Guide account or data

For users of the Resume Guide Android and iPhone apps and the website at resumeguide.ai, published by Zenawi. Last updated: September 24, 2026.

You have full control over your data in Resume Guide. You can either delete individual items (a single resume, cover letter, saved job description, match result, or candidate) without touching the rest of your account, or delete your entire account and all data in one step.

Delete individual data only

If you want to remove specific items but keep your account active:

A resume: open the app, go to Resumes, and swipe left on the resume (or use Select mode to delete several at once).
A cover letter: swipe left on it in the Letters tab.
A saved job description: open More → Job Descriptions and delete the entry.
A match result: open More → My Optimization Results and delete the entry.
A candidate (Screen & Interview users): swipe left on the candidate in the Candidates tab.
On the website: open the item and use its delete option.
A favorite template: tap the star icon on the template card to remove the favorite.

Deleted resumes, cover letters, job descriptions, match results, Career Toolkit drafts, and Screen & Interview jobs and candidates go to the Recycle Bin for 30 days, where you can restore them or delete them permanently right away (in the app: More → Recycle Bin → Delete permanently, or Empty bin; on the website: the Recycle Bin on your Account page). After 30 days they are permanently removed from our servers automatically. Screen & Interview interviews you delete are permanently removed after 30 days too.

If you can't sign in or no longer have the app, email support@resumeguide.ai describing the specific items you want deleted, along with the email address on your account. We'll process the request within 7 days.

Delete the entire account (and all data)

If you want to remove everything at once, you have three options:

Have an HR Enterprise subscription? If you bought it in the Android app, cancel it in Google Play (Payments & subscriptions) before you delete your account; if you bought it in the iPhone app, cancel it in Settings → your name → Subscriptions. Deleting your account does not stop Google Play or Apple from billing you. A subscription bought on the website is cancelled for you when you delete your account.

Option 1: delete from inside the app (fastest)

Open the Resume Guide app on your phone.
Tap the More tab at the bottom.
In the Account section, tap Delete my account.
Confirm it's really you: re-enter your password, or sign in once more with Google or Apple.
Tap Delete my account and confirm the final warning.

Your account and all data are removed immediately. You'll be signed out and returned to the login screen.

Option 2: delete on the website

Sign in at resumeguide.ai and open your Account page.
Choose Delete my account.
Confirm it's really you (your password, or Google or Apple once more), then confirm the deletion.

Your account and all data are removed immediately, the same as in the app.

Option 3: email us

If you no longer have the app installed, or you can't sign in:

Send an email to support@resumeguide.ai with the subject “Delete my account”.

Include:

The email address you used to sign in.
A short note confirming you want your account deleted.

We will delete your account within 7 days of receiving the request and confirm by email when it's done.

This action is permanent. Once deleted, your resumes, cover letters, saved job descriptions, match results, interview sessions, candidate data, owned premium templates, and remaining personal credits cannot be recovered, and unused credits are not refunded. Credits you bought for or moved into a team wallet stay with that team.

What is deleted

The following is permanently removed from our servers:

Data type	What happens
Account (email, sign-in)	Deleted immediately
Every resume you created or uploaded	Deleted immediately
Cover letters, saved job descriptions, match results, and interview sessions	Deleted immediately
Candidate data, evaluations, and notes (Screen & Interview)	Deleted immediately
Uploaded files (resumes, job descriptions, candidate resumes)	Deleted immediately (if our file storage can't be reached at that moment, our daily cleanup removes them once it is back)
Favorites and owned premium templates	Deleted immediately
Credits, purchase records, and usage history	Deleted immediately
Security and usage logs	Deleted immediately
Sign in with Apple link	If you signed in with Apple, we ask Apple to end Resume Guide's access to your Apple Account

What is kept

Data type	Details
Anonymized deletion record	A one-way hash of the account ID, the email domain (for example “gmail.com”), the sign-in method, who asked for the deletion, and counts of deleted resumes and cover letters. It contains no name or email address. We keep it to prove the deletion happened.
Store purchase codes	A one-way code for each one-time Google Play or App Store purchase on the account, with no link to you or the account, so the same purchase can't be credited again to a new account.
Team records	Credits you bought for or moved into a team wallet stay with that team, and feedback you left on a teammate's candidate stays in that team's records.
Support emails	Messages you sent to our support inbox stay there.
Purchase records at the store	Google Play, Apple, and Stripe (for website purchases) each keep their own record of your purchases under their own policies. Refunds and receipts are handled through them.
Backups	Residual copies in our infrastructure providers’ rolling backups age out automatically, typically within 30 days of deletion.

The deletion record and the store purchase codes can't be used to identify you personally.

Questions?

Email support@resumeguide.ai and we'll respond within a few business days.